shoestouch.com strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 3 days from the date of shipment and in new, unused condition with original packaging.
Please refer to Return & Exchange for the terms as following:
Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above problems, please contact us by submitting a ticket, or chatting with us online.
Out of stock, missing items or wrong items:
The inventory changes frequently with the increasing of the order, so maybe some item are not available after you finish the payment. On this situation, we will contact you within 24 hours and let you decide whether it could be replaced or canceled to enable timely delivery. All excess payment including the shipping fee will be credited to the balance of your member account for future use.
A partial refund is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package
Sizes for clothes are listed on item page according to the centimeters. For shoe sizes, please check the shoe size conversion chart. Please check description on item page carefully before you buy. Or if you want to return the item because the size doesn't fit you, we can only issue you the product amount when we receive your returns. And the shipping fee will be covered by yourself.
We hope that all of our valued customers can appreciate and understand that we have no control of the international shipping process after the package has been dispatched from our warehouse. For delayed orders in which the package was shipped within the normal processing period, we may deal with them on a case-by-case basis, please contact us by submitting a ticket, or chatting with us online.
1. Customer may return the package to the designated shipping address, and often need to cover the shipping fee for returning the package only if the customer service staff have authorized the return.
2. Please note that all returned items must be in good condition and won’t affect the second sale.
3. Contact us by submitting a ticket or live chat before you return the package to get the shipping address or other details. We can only issue the refund when we get the package back. We will notify you by e-mail at that time.